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Support

Technical support is available for all customers with a valid maintenance agreement.

To sign up or for questions - contact us!

 

On Holy Thursday, April 6, it can occur slower response for the technical support.
License support will be closed on Holy Thursday.
We open again after the Easter weekend on Tuesday, April 11.
In our user forum you will find answers to many questions.
We wish you all a pleasant holiday!

 

leaf Access the user forum

  1. You have to have IDA ICE 4.6 (or higher)
  2. You have to register (first time starting IDA ICE)
  3. Choose Help > Support > Ask a question

 

leaf Send a project file to the support

1. Start IDA ICE
2. Choose Help > Support > Send project file...

 

 

leaf Call the support

Sweden/worldwide
+46 8 546 20 120
Monday - Friday 1
9:00 AM - 5:00 PM (CET)

Switzerland
+41 44 880 12 11
Monday - Friday 1
9:00 AM - 5:00 PM (CET)

Germany
+49 2102 44129 11
Monday - Friday 1
9:00 AM - 5:00 PM (CET)

Finland/Baltic
+358 40 769 0010
Monday - Friday 1
8:00 AM - 4:00 PM (EET)

1 excluding EQUA holidays

 

 

leafSupport through Teamviewer

1. Download and start our TeamViewer.
2. Send us the generated ID-number and we will connect to your computer.

  

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