Maintenance agreement 

With an annual Support and Maintenance Agreement connected to your IDA ICE license, you will get technical support for your software and you will always have access to the latest versions.

leaf Technical support

We explain how the software works and how to best operate it. We also assist if technical bugs or other issues are discovered in the software. 


Support is provided 1

Monday - Friday

9:00 AM - 5:00 PM (CET)

1 excluding EQUA holidays



leaf Software maintenance

The maintenance agreement includes both minor and major software upgrades, which means that you will always have the latest version.



leaf User forum

As a maintenance agreement user, you also get access to our user forum, a knowledge database where the support team and other users interact and share information.



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